Welcome to Raw Nutrients. By using our website or purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
Who We Are
This website is operated by Raw Nutrients, UK. Throughout these Terms, “we”, “us” and “our” refer to Raw Nutrients and our company.
Age Requirement
You must be 18 years or older to purchase from Raw Nutrients. By completing an order, you confirm you meet this requirement.
Produvcts & Intended Use
- Our products are intended for research and nutritional use only.
- They are not intended to diagnose, treat, cure, or prevent any disease.
- You are responsible for using our products lawfully and as intended.
Orders & Payments
- Payment must be received in full before your order is dispatched.
- We accept major credit/debit cards, PayPal, and other secure payment options at checkout.
- All prices are listed in GBP (£) and include UK VAT (where applicable).
- We reserve the right to refuse or cancel orders, for example if payment fails, if fraud is suspected, or if you breach these Terms.
Shipping & Delivery
- UK Orders: Usually delivered in 1–2 working days after dispatch.
- International Orders: Typically arrive within 5–20 working days (may be delayed by customs or local couriers).
- Orders placed before 2pm (Mon–Fri) are usually dispatched the same day. Weekend orders ship the next working day.
- Delivery times are estimates and not guaranteed – please check out our Shipping & Handling policy for more information on this.
Returns & Refunds
- You can return unopened and unused products within 14 days for a refund (excluding shipping costs).
- For health & safety reasons, we cannot accept returns of opened or used products unless faulty or incorrect.
- To request a return, contact us at contact@rawnutrients.co.uk with your order number.
Cancellations
In some cases, you may cancel your order after placing it, though we aim to process orders between 24-48 hours of receiving it (same day before 2pm) so we may not be able to cancel it if we’ve already packed and posted your product.
You can return orders as stated above, provided items are returned unopened and in original condition. Refunds will be processed once products are received back.
Special Offers
- Promotional discounts or bundle deals are only valid for the stated period.
- Offers cannot be applied retrospectively to past purchases.
- As your trusted fitness experts, passionate about what we do and our community, we strive on providing the best products for a great price. We’re always sharing these deals on our Whatsapp group.
Accuracy of Information
- We do our best to keep product details and prices accurate, but errors may occur – often out of our hands.
- Although we take great care to provide accurate information, errors may occasionally occur. In such cases, we reserve the right to correct them, update prices, or cancel an affected order. If this happens, we’ll contact you promptly and apologise for the inconvenience.
Liability
- To the fullest extent permitted by law, Raw Nutrients is not liable for any indirect or consequential loss (e.g. loss of profits, data, or business).
- Our total liability for any claim will not exceed the amount you paid for the product.
- Nothing in these Terms excludes liability for death, personal injury, or fraud caused by our negligence.
Prohibited Use
You may not use our website or products for:
- Any illegal purpose
- Resale without permission
- Uploading harmful or misleading content
- Infringing on intellectual property rights
- Attempting to tamper with or misuse our products in any way
- Collecting or attempting to collect personal information of others without consent
- Sending spam, phishing, or other unsolicited messages related to our brand or products
- Interfering with the security or functionality of our website or services
Privacy
Your personal data is protected under our Privacy Policy, available on our website.
Changes to These Terms
We may update these Terms from time to time. The latest version will always be posted on our website.
Governing Law
These Terms are governed by the laws of England & Wales. Any disputes will be handled in the courts of England & Wales, unless local consumer law provides otherwise.
Contact Us
Questions? Reach us at: contact@rawnutrients.co.uk or via our Whatsapp link.